- Document360 prices by quote; several alternatives publish prices, and GitBook, Help Scout, Scribe, Tango and iorad offer free options.
- For product and API documentation, GitBook and Archbee are the closest alternatives.
- For a help centre tied to a support inbox, Help Scout combines both; for internal company knowledge, Guru delivers answers inside Slack and Teams.
- For step-by-step process guides, capture tools such as Scribe, Tango and iorad are faster than writing articles by hand.
Document360 is knowledge base software for building public or private help centres, with versioning, analytics, an AI writing agent and integrations with tools such as Zendesk, Intercom, Slack and Salesforce. It is a capable platform, but its pricing is by quote, and teams documenting APIs, internal processes or step-by-step workflows may find a better fit elsewhere. This guide compares the main alternatives, using details checked in October 2026.
Why teams look for Document360 alternatives
- Pricing transparency. Document360 quotes prices through a questionnaire; some teams prefer published plans or a free tier.
- Different content types. API references, internal company knowledge and click-by-click process guides each suit different tools.
- Support workflow. Some teams want their help articles and support inbox in one product.
Quick comparison
| Tool | Best for | Published pricing |
|---|---|---|
| GitBook | Technical teams that keep docs alongside code | Free for 1 user; Essential $65/site/month + $12/user |
| Archbee | SaaS teams publishing product and API docs | Growing from $80/month; Scaling $350/month |
| Help Scout | Small support teams wanting help docs and inbox together | Free plan; paid plans on its website |
| Guru | One trusted source of internal knowledge | See Guru’s website |
| Scribe | Documenting processes quickly | Free Basic plan; Pro and Enterprise |
| Tango | Quick visual how-to guides | Free plan; Pro from $15/user/month billed annually |
| iorad | Interactive tutorials for support and education | Free option; paid plans add team features |
1. GitBook: docs alongside code
GitBook publishes product and developer documentation with Git sync, AI search and a collaborative editor, and integrates with GitHub, GitLab, Slack and Linear. It is free for one user; Essential is $65 per site per month plus $12 per user, and Ultimate is $249 per site per month plus $12 per user.
Choose GitBook if engineers write or review docs and you want them synced with your repository.
2. Archbee: product and API documentation portals
Archbee builds product, API and developer documentation portals with a block editor, GitHub sync and AI search. It is SOC 2 Type 2 certified and publishes pricing: Growing from $80 per month and Scaling at $350 per month, with a 14-day free trial.
Choose Archbee if you want a polished docs portal with API references and published pricing.
3. Help Scout: help centre plus support inbox
Help Scout combines a shared inbox, AI support tools and Help Docs, its knowledge base, so small support teams can answer questions and publish self-service articles in one place. A free plan is available.
Choose Help Scout if your help centre mainly exists to reduce support tickets and you want both in one tool.
4. Guru: verified internal knowledge
Guru keeps company knowledge verified and delivers answers where people work: Slack, Microsoft Teams, the browser and AI tools.
Choose Guru if your main goal is internal knowledge for employees rather than a public help centre.
5. Scribe: process guides in minutes
Scribe records you as you complete a task and generates a step-by-step guide with screenshots, which you can edit, redact and export to PDF, HTML, Markdown or Word. It has a free Basic plan, Pro plans and a custom Enterprise plan.
Choose Scribe if you need to document many processes quickly. Compare it with Tango in Scribe vs Tango.
6. Tango: visual guides with on-screen help
Tango captures workflows as visual how-to guides and can show guidance live in the browser with “Guide Me”. It works with applications such as Salesforce, Workday, ServiceNow and SAP. There is a free plan with 5 shared workflows, and Pro starts at $15 per user per month billed annually.
Choose Tango if you want guides that can also walk people through a task on screen.
7. iorad: interactive tutorials
iorad records a process as you click through it and produces an interactive tutorial that can be embedded in a help centre or LMS, or shown inside the app. A free option is available, with paid plans adding team and in-app features.
Choose iorad if you want interactive, practice-style tutorials rather than static articles.
How to choose
- Define your audience: customers, developers, employees or partners.
- Define your content type: help articles, API references, internal knowledge or process guides. Many teams combine a knowledge base with a capture tool.
- Check integrations with your support desk, chat, Slack or Teams.
- Compare total cost for your number of editors and sites.
- Pilot with real content: migrate 20 articles and test search and analytics.
Browse every option in the process documentation category, or read what a knowledge base is.
Frequently asked questions
What is the best alternative to Document360?
It depends on what you are documenting. GitBook and Archbee suit product and API docs; Help Scout suits a customer help centre linked to support; Guru suits internal knowledge; Scribe, Tango and iorad suit step-by-step process guides.
Is there a free alternative to Document360?
GitBook is free for one user, Help Scout has a free plan, and Scribe, Tango and iorad offer free options. Check each vendor for current limits.
How much does Document360 cost?
Document360 prices by quote, based on a short questionnaire on its website.
What is a knowledge base?
A knowledge base is a searchable library of help articles that answers common questions, for customers, employees or both. See our glossary entry for more.
