Skilljar
Customer education platform for B2B software companies.
- Category
- Customer education & LMS
- Best for
- B2B SaaS companies launching a customer academy
- Free plan
- Not listed
- Website
- skilljar.com
Overview
Skilljar is built for running customer and partner academies, with branded course catalogues, certifications and analytics that connect training to customer outcomes.
In short: Skilljar is a customer education platform best suited to b2B SaaS companies launching a customer academy. Headline capabilities include Customizable academy, Certificates and certifications, Monetized training.
Gainsight acquired Skilljar on April 2, 2025; it is now sold as Skilljar by Gainsight.
What stands out
Products and capabilities Skilljar promotes on skilljar.com, checked October 2026.
What customer education platforms typically include
Use this as a checklist when comparing Skilljar with other options in the category.
- Course builder. Create lessons with video, text, quizzes and interactive content.
- Learning paths. Sequence courses into role-based or goal-based programmes.
- Certifications. Award certificates and credentials that motivate learners.
- Branded academy. A public or private learning site in your own brand with single sign-on.
- CRM integration. Show training progress to customer success and sales teams.
- Reporting. Track enrolments, completions and the link between training and outcomes.
Integrations
Apps and tools Skilljar names on its website. This is not a complete list; check the vendor for the full catalogue.
Common use cases
Teams usually evaluate customer education platforms like Skilljar for these jobs.
Replace repetitive onboarding calls with self-paced learning.
Train resellers and implementation partners consistently.
Build an ecosystem of certified admins and power users.
Run onboarding and compliance training on the same platform.
Skilljar vs alternatives
How Skilljar compares with other customer education platforms, based on our directory data.
| Tool | Best for | Free plan | Highlights |
|---|---|---|---|
| Skilljar | B2B SaaS companies launching a customer academy | Not listed | |
 360Learning | Companies that want experts to create training | Not listed | |
 Absorb LMS | Mid-market and enterprise training teams | Not listed | |
 Continu | Mid-market teams running several training programmes | Not listed |
How to evaluate Skilljar
What to look for
- Branding and single sign-on for a seamless customer experience
- Support for multiple audiences, such as customers, partners and employees
- Integrations with your CRM, support and product analytics tools
- Flexible certification and assessment options
- Commerce features if you plan to sell training
- Reporting that connects learning to retention and product usage
Questions to ask in a demo
- Can you show Skilljar working on our own applications or product?
- How is pricing calculated, and what makes it increase?
- What does implementation involve, and who does the work?
- Which analytics will show progress on our main goal?
- Can we speak to a customer with a similar setup?
Common pitfalls to avoid
- Building too many courses before launch
- Teaching button clicks that in-app guidance would handle better
- Not promoting the academy in onboarding, support and the product
- Failing to measure impact on retention and support volume
Pricing
Pricing is not published; contact Skilljar for a quote. Checked October 2026. Confirm current pricing at skilljar.com.
How customer education platforms are usually priced: Pricing varies widely: creator-focused course platforms often publish monthly plans, while customer education and enterprise LMS vendors are usually quote-based, priced by active learners or audiences. Consider content production costs as well as software.
Skilljar reviews
From verified users. We check every reviewer's work email or LinkedIn profile and never accept reviews from vendors. How reviews work
Used Skilljar at work? Share what you like and what you'd change. It takes about four minutes and helps other teams choose with confidence.
Frequently asked questions
What is Skilljar?
Skilljar is built for running customer and partner academies, with branded course catalogues, certifications and analytics that connect training to customer outcomes.
Who is Skilljar best for?
Skilljar is best suited to b2B SaaS companies launching a customer academy.
Does Skilljar have a free plan?
Pricing is not published; contact Skilljar for a quote. Checked October 2026; confirm current pricing at skilljar.com.
What are the best alternatives to Skilljar?
Popular alternatives among customer education platforms include 360Learning, Absorb LMS, Continu. Compare them side by side in our directory.
Do we need a customer education platform or a general LMS?
Customer education platforms are designed for external audiences, with branding, SSO and CRM integration. General LMSs are often stronger for employee training. Some platforms handle both well.
How many courses should we launch with?
Start small: a getting-started path, one or two role-based courses and one advanced topic. Expand based on demand and feedback.
This profile is based on Skilljar's public materials and our category research. Features and pricing change, so confirm details with the vendor. Is this your product? Claim and upgrade your listing.
Guides about Skilljar
All guides
Skilljar vs Docebo: which platform for your customer academy?
Skilljar vs Docebo compared for customer and partner education: academies, certifications, AI, integrations, Gainsight ownership, pricing and user reviews.
Elena Ruiz · 5 min read 
Digital adoption vs product adoption vs customer education: which do you need?
Three overlapping categories of software, explained: what each one does, who buys it and how to pick the right one for your situation.
Arjun Mehta · 3 min read 
How to launch a customer academy: a step-by-step guide
Plan, build and launch a customer education academy, from choosing goals and courses to picking a platform and proving business impact.
Elena Ruiz · 2 min read Alternatives to Skilljar
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