Document360
Knowledge base software for customer and internal docs.
- Category
- Documentation & how-to guides
- Best for
- Teams building a self-service help centre
- Free plan
- Not listed
- Website
- document360.com
Overview
Document360 helps teams build and maintain public or private knowledge bases with versioning, analytics and AI-assisted search.
In short: Document360 is a documentation tool best suited to teams building a self-service help centre. Headline capabilities include Eddy AI writing agent, Article revision history, Custom workflow builder.
What stands out
Products and capabilities Document360 promotes on document360.com, checked October 2026.
What documentation tools typically include
Use this as a checklist when comparing Document360 with other options in the category.
- Automatic guide capture. Record a process once and generate a step-by-step guide with screenshots.
- Knowledge base. Host searchable articles for customers or employees.
- Versioning and workflows. Review, approve and update content as processes change.
- Search and AI answers. Help readers find the right answer quickly.
- Sharing and embedding. Share guides by link or embed them in other tools.
- Redaction. Blur sensitive information in screenshots automatically.
Integrations
Apps and tools Document360 names on its website. This is not a complete list; check the vendor for the full catalogue.
Common use cases
Teams usually evaluate documentation tools like Document360 for these jobs.
Document repeatable processes for operations and finance teams.
Give customers a self-service knowledge base.
Create onboarding content quickly from real workflows.
Answer common questions about internal tools.
Document360 vs alternatives
How Document360 compares with other documentation tools, based on our directory data.
| Tool | Best for | Free plan | Highlights |
|---|---|---|---|
| Document360 | Teams building a self-service help centre | Not listed | |
 Archbee | SaaS teams publishing product and API docs | Not listed | |
 GitBook | Technical teams that keep docs alongside code | Yes | |
 Guru | Companies that need one trusted source of internal knowledge | Not listed |
How to evaluate Document360
What to look for
- Fast capture with minimal editing
- Good search and clear structure for readers
- Easy updating when processes change
- Access controls for internal versus public content
- Integrations with your helpdesk, chat or LMS
- Automatic redaction of sensitive data
Questions to ask in a demo
- Can you show Document360 working on our own applications or product?
- How is pricing calculated, and what makes it increase?
- What does implementation involve, and who does the work?
- Which analytics will show progress on our main goal?
- Can we speak to a customer with a similar setup?
Common pitfalls to avoid
- Documenting everything instead of the processes people actually ask about
- No owner for keeping content current
- Hiding documentation where people can't find it in the moment of need
Pricing
Pricing is quote-based via a short questionnaire on the vendor site. Checked October 2026. Confirm current pricing at document360.com.
How documentation tools are usually priced: Many documentation tools offer free or low-cost plans for individuals and small teams, with paid tiers per user for collaboration, branding and admin controls. Knowledge base platforms are often priced by editors or projects.
Document360 reviews
From verified users. We check every reviewer's work email or LinkedIn profile and never accept reviews from vendors. How reviews work
Used Document360 at work? Share what you like and what you'd change. It takes about four minutes and helps other teams choose with confidence.
Frequently asked questions
What is Document360?
Document360 helps teams build and maintain public or private knowledge bases with versioning, analytics and AI-assisted search.
Who is Document360 best for?
Document360 is best suited to teams building a self-service help centre.
Does Document360 have a free plan?
Pricing is quote-based via a short questionnaire on the vendor site. Checked October 2026; confirm current pricing at document360.com.
What are the best alternatives to Document360?
Popular alternatives among documentation tools include Archbee, GitBook, Guru. Compare them side by side in our directory.
How is this different from a digital adoption platform?
Documentation tools create guides people read or follow separately. DAPs show guidance live inside the application. Some documentation tools now offer light in-browser guidance too.
Can we use documentation tools for customer support?
Yes. Knowledge base platforms are designed for customer-facing help centres, and step-by-step guides can be shared directly with customers.
This profile is based on Document360's public materials and our category research. Features and pricing change, so confirm details with the vendor. Is this your product? Claim and upgrade your listing.
Guides about Document360
All guides
Software rollout change management: a 30-60-90 day plan
A practical plan for rolling out new enterprise software, from stakeholder alignment to in-app guidance and measuring adoption after go-live.
Maya Linden · 3 min read 
What is a digital adoption platform (DAP)? A plain-English guide
What digital adoption platforms do, how they work, who uses them and when they are worth the money.
Maya Linden · 4 min read Alternatives to Document360
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iorad
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