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Not sure which kind of tool you need? Start with what you're trying to achieve. Our category explainer covers the differences.
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Digital adoption platforms
Digital adoption platforms (DAPs) add walkthroughs, tooltips, task lists and analytics on top of the enterprise software your employees already use, so they learn it in the flow of work instead of in a classroom.
Includes Apty, ClickLearn, Lemon Learning, Newired View 10 toolsProduct onboarding & adoption
Product adoption tools help SaaS teams build onboarding flows, checklists, announcements and in-app surveys without engineering work, and measure which features users actually adopt.
Includes Appcues, Candu, Chameleon, Fullstory Guides and Surveys View 16 toolsCustomer education & LMS
Customer education platforms and learning management systems let you run an academy for customers, partners or employees, with courses, certifications and reporting.
Includes 360Learning, Absorb LMS, Continu, Docebo View 13 toolsDocumentation & how-to guides
Documentation tools capture processes as step-by-step guides and host knowledge bases, so people can help themselves when they get stuck.
Includes Archbee, Document360, GitBook, Guru View 11 toolsWhich category do you need?
The four categories overlap, but each is built for a different audience and problem.
| Category | Who it helps | Typical buyer | Usually priced by | Main success metric |
|---|---|---|---|---|
| Digital adoption platforms | Employees using business software | IT, HR, L&D, operations | Users and applications | Productivity and data quality |
| Product onboarding & adoption | Users of your SaaS product | Product, growth, CS | Monthly active users | Activation and retention |
| Customer education & LMS | Customers, partners, employees | Customer education, CS, L&D | Learners or audiences | Time to value and renewals |
| Documentation & how-to guides | Anyone who needs to self-serve | Ops, support, enablement | Editors or seats | Self-service resolution |
Still unsure? Read digital adoption vs product adoption vs customer education.