Definition

What is Total cost of ownership (TCO)?

The full cost of a software tool over its life, including licences, implementation, internal time, training and maintenance, not just the subscription.

Buying & rollout

Total cost of ownership explained

For adoption software, TCO includes the licence, implementation services, the time your team spends building and maintaining content, administrator training and any add-on modules.

Comparing vendors on three-year TCO rather than first-year licence price gives a truer picture of value.

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