The work of creating and maintaining in-app guidance, help articles and training content.
Content authors build walkthroughs, tips and help content, usually with a no-code editor. In larger programmes this is a defined role, sometimes certified by the platform vendor.
Authoring is an ongoing cost: guidance must be updated when applications change. Budget time for maintenance, not just initial creation.
A guide to the digital adoption consultant role: day-to-day work, the skills that matter, and where the career can lead.
Elena Ruiz · 3 min read 
How Whatfix is priced, what drives the cost, typical ranges reported by third parties, total cost of ownership, hidden costs, ROI and how to negotiate.
Maya Linden · 6 min read All 10 templates in one download: RFP, scoring sheet, business case, rollout plan, scorecard and more. Editable Word and Excel files.
