Definition

What is Contextual help?

Help content that appears based on where the user is and what they are doing, rather than in a separate manual or help site.

Digital adoption

Contextual help explained

Contextual help detects the page, field or task a user is working on and offers the most relevant guidance: a tip on the current field, a walkthrough for the current task or articles about the current screen.

It reduces the effort of finding answers and is a core capability of digital adoption platforms and self-help widgets.

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