Fullstory Guides and Surveys
In-app guidance triggered by behavioural data (formerly Usetiful).
- Category
- Product onboarding & adoption
- Best for
- Teams already using Fullstory for digital experience analytics
- Free plan
- Not listed
- Website
- fullstory.com
Overview
Fullstory Guides and Surveys, built from Fullstory’s acquisition of Usetiful, adds tours, smart tips, checklists, banners and surveys that can be triggered by what users actually do in your product.
In short: Fullstory Guides and Surveys is a product onboarding tool best suited to teams already using Fullstory for digital experience analytics. Headline capabilities include Tours, Smart tips, Checklists.
Fullstory acquired Usetiful in November 2025 and launched Guides and Surveys in February 2026. Usetiful is no longer sold on its own.
What stands out
Products and capabilities Fullstory Guides and Surveys promotes on fullstory.com, checked October 2026.
What product onboarding tools typically include
Use this as a checklist when comparing Fullstory Guides and Surveys with other options in the category.
- Product tours and flows. Multi-step guided experiences that introduce key features at the right moment.
- Onboarding checklists. A short list of meaningful tasks that drives users toward activation.
- In-app messaging. Modals, banners and tooltips for announcements, upgrades and feature launches.
- Surveys and feedback. NPS, microsurveys and feedback widgets inside the product.
- Resource centre. A help hub inside the product linking guides, docs and support.
- Product analytics. Event tracking, funnels and segmentation to measure what works.
Integrations
Apps and tools Fullstory Guides and Surveys names on its website. This is not a complete list; check the vendor for the full catalogue.
Common use cases
Teams usually evaluate product onboarding tools like Fullstory Guides and Surveys for these jobs.
Guide trial users to the "aha" moment faster so more of them buy.
Announce and teach new features to the right users.
Collect in-context feedback and NPS without leaving the product.
Answer common questions inside the product with a resource centre.
Fullstory Guides and Surveys vs alternatives
How Fullstory Guides and Surveys compares with other product onboarding tools, based on our directory data.
| Tool | Best for | Free plan | Highlights |
|---|---|---|---|
| Fullstory Guides and Surveys | Teams already using Fullstory for digital experience analytics | Not listed | |
 Appcues | Product-led SaaS companies with web and mobile apps | Not listed | |
 Candu | Product teams that want onboarding to match their UI | Not listed | |
 Chameleon | Design-conscious SaaS teams | Not listed |
How to evaluate Fullstory Guides and Surveys
What to look for
- A visual builder that works with your front-end framework
- Flexible targeting by user properties, events and plan
- Built-in analytics or strong integrations with your analytics stack
- Styling controls so experiences match your design system
- A/B testing to measure the impact of flows
- Mobile support if you have a native app
Questions to ask in a demo
- Can you show Fullstory Guides and Surveys working on our own applications or product?
- How is pricing calculated, and what makes it increase?
- What does implementation involve, and who does the work?
- Which analytics will show progress on our main goal?
- Can we speak to a customer with a similar setup?
Common pitfalls to avoid
- Launching a long product tour that most users skip
- Not defining an activation event before designing onboarding
- Showing the same experience to every user regardless of role or goal
- Never revisiting flows after launch
Pricing
Sold as part of the Fullstory platform; contact Fullstory for pricing. Checked October 2026. Confirm current pricing at fullstory.com.
How product onboarding tools are usually priced: Pricing is commonly based on monthly active users (MAUs) and feature tier. Several vendors publish entry-level prices or offer free plans for small volumes, while larger plans are quote-based. Check how MAUs are counted and what happens when you exceed your limit.
Fullstory Guides and Surveys reviews
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Frequently asked questions
What is Fullstory Guides and Surveys?
Fullstory Guides and Surveys, built from Fullstory’s acquisition of Usetiful, adds tours, smart tips, checklists, banners and surveys that can be triggered by what users actually do in your product.
Who is Fullstory Guides and Surveys best for?
Fullstory Guides and Surveys is best suited to teams already using Fullstory for digital experience analytics.
Does Fullstory Guides and Surveys have a free plan?
Sold as part of the Fullstory platform; contact Fullstory for pricing. Checked October 2026; confirm current pricing at fullstory.com.
What are the best alternatives to Fullstory Guides and Surveys?
Popular alternatives among product onboarding tools include Appcues, Candu, Chameleon. Compare them side by side in our directory.
What is the difference between product adoption tools and a DAP?
Product adoption tools are built for software companies to onboard users into their own product. DAPs are mainly used to guide employees through third-party business applications. Some vendors offer both.
Do we still need engineering to use these tools?
Usually only for the initial installation of a code snippet and sending user data. After that, product and growth teams can build experiences themselves.
This profile is based on Fullstory Guides and Surveys's public materials and our category research. Features and pricing change, so confirm details with the vendor. Is this your product? Claim and upgrade your listing.
Guides about Fullstory Guides and Surveys
All guides
SaaS user onboarding: 9 best practices that improve activation
How to design in-product onboarding that gets new users to value quickly, from defining activation to checklists, tours and lifecycle messages.
Arjun Mehta · 3 min read 
Digital adoption vs product adoption vs customer education: which do you need?
Three overlapping categories of software, explained: what each one does, who buys it and how to pick the right one for your situation.
Arjun Mehta · 3 min read 
10 digital adoption metrics that actually show progress
Which numbers to track when you roll out a digital adoption platform or onboarding tool, how to calculate them and which vanity metrics to ignore.
Maya Linden · 3 min read Alternatives to Fullstory Guides and Surveys
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Hopscotch
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Intercom Product Tours
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