Definition

What is Digital transformation?

The organisation-wide shift to digital tools and processes, which only delivers value when people adopt the new ways of working.

Buying & rollout

Digital transformation explained

Digital transformation programmes replace manual or legacy processes with modern software, often many applications at once. The technology is usually the easier part; changing how thousands of people work is harder.

Digital adoption platforms, change management and training are the mechanisms that turn transformation spending into real usage and outcomes.

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