At a glance
| Stonly | Whale | |
|---|---|---|
| Summary | Interactive guides and knowledge base for customer service. | SOP and training platform with AI capture. |
| Best for | Customer service teams resolving complex questions | Growing teams that want SOPs and training together |
| Free plan | Not listed | Yes |
| Pricing | Pricing is not published; contact Stonly for a quote. | You can start for free; paid plans are listed on Whale’s website. |
| Website | stonly.com | usewhale.io |
What stands out
- Interactive guides
- Knowledge base
- AI Answers
- Knowledge Agents
- Business Process Agents
- Widget
- Process capture
- Browser extension and mobile app
- Training flows and quizzes
- Alice AI assistant
- Compliance tracking
Integrations
Apps and tools each vendor names on its website. Not a complete list.
Only Stonly
Both
Only Whale
Which should you choose?
Your team matches its sweet spot: customer service teams resolving complex questions.
Visit StonlyYour team matches its sweet spot: growing teams that want SOPs and training together.
You want to start on a free plan.
Visit WhaleWhat to check in a trial or demo of either
- Fast capture with minimal editing
- Good search and clear structure for readers
- Easy updating when processes change
- Access controls for internal versus public content
- Integrations with your helpdesk, chat or LMS
- Automatic redaction of sensitive data
Frequently asked questions
What is the difference between Stonly and Whale?
Both are documentation tools. Stonly is best suited to customer service teams resolving complex questions, while Whale is best suited to growing teams that want SOPs and training together.
Do Stonly or Whale have a free plan?
Stonly: no free plan is listed. Whale: yes, a free plan is available. Checked October 2026.
How should I choose between Stonly and Whale?
Shortlist both, run a trial or proof of concept on a real use case, and compare total cost, ease of building content and how well each fits your existing tools.
Download the vendor scoring sheet and demo script to run consistent demos and score every vendor the same way.
Comparison generated from our directory data, checked against vendor websites in October 2026. Products and prices change; confirm details with each vendor. Compare other tools.
