Gainsight PX vs Intro.js
A side-by-side comparison of two product onboarding tools, based on details checked against each vendor's website in October 2026.
At a glance
| Gainsight PX | Intro.js | |
|---|---|---|
| Summary | Product analytics and in-app engagement from Gainsight. | Lightweight library for step-by-step tours and hints. |
| Best for | B2B SaaS teams already using Gainsight for customer success | Developers adding a simple tour with minimal code |
| Free plan | Not listed | Yes |
| Pricing | Pricing is not published. Gainsight offers a free trial of PX. | Free under the AGPL for open-source use. Commercial licences: Starter $9.99, Business $49.99, Premium $299.99 (one-off). |
| Website | gainsight.com | introjs.com |
What stands out
- In-app guidance
- Product analytics
- Omni-channel engagement
- Closed-loop feedback
- Web, mobile and desktop support
- PX MCP server
- Step-by-step tours
- Hints
- Small footprint
- No dependencies
Which should you choose?
Your team matches its sweet spot: b2B SaaS teams already using Gainsight for customer success.
Visit Gainsight PXYour team matches its sweet spot: developers adding a simple tour with minimal code.
You want to start on a free plan.
Visit Intro.jsWhat to check in a trial or demo of either
- A visual builder that works with your front-end framework
- Flexible targeting by user properties, events and plan
- Built-in analytics or strong integrations with your analytics stack
- Styling controls so experiences match your design system
- A/B testing to measure the impact of flows
- Mobile support if you have a native app
Frequently asked questions
What is the difference between Gainsight PX and Intro.js?
Both are product onboarding tools. Gainsight PX is best suited to b2B SaaS teams already using Gainsight for customer success, while Intro.js is best suited to developers adding a simple tour with minimal code.
Do Gainsight PX or Intro.js have a free plan?
Gainsight PX: no free plan is listed. Intro.js: yes, a free plan is available. Checked October 2026.
How should I choose between Gainsight PX and Intro.js?
Shortlist both, run a trial or proof of concept on a real use case, and compare total cost, ease of building content and how well each fits your existing tools.
Download the vendor scoring sheet and demo script to run consistent demos and score every vendor the same way.
Comparison generated from our directory data, checked against vendor websites in October 2026. Products and prices change; confirm details with each vendor. Compare other tools.